Reference

How We Handle Your Account Information

We collect what we need to run your account — payment details when you fund via bKash, Nagad or Rocket, device data for security checks, and session records to keep your lobby secure.

Account security loggingPayment-method recordsDevice fingerprintsSession timestampsWithdrawal verification history
Bet Jilly How We Handle Your Account Information
DATA PRACTICES

How We Secure and Store Your Information

We encrypt payment instructions between your device and our gateway, hash passwords with a salt so even our own admins cannot read them, and run nightly backups to a second data centre in case the primary fails. Session tokens expire after thirty minutes of inactivity, and any withdrawal above a threshold amount triggers an SMS confirmation before we release funds.

Encryption in transit

Every request between your browser and our server travels over TLS so no third party can intercept your bKash number or your bet slip. When you submit a deposit instruction, the gateway wraps it in a signed envelope before passing it to our wallet processor.

Cookie management

We set a session cookie to keep you logged in, a language preference cookie, and a last-game cookie so the lobby remembers where you were. Optional analytics cookies track which slots get the most spins, helping us decide which providers to feature. You can switch those off in Privacy Centre without losing account access.

Retention schedule

We keep transaction logs for three years to satisfy audit requirements where local law permits, session records for ninety days, and device fingerprints until you delete your account. If you close your profile we wipe personal identifiers immediately but archive a transaction summary for six months in case a chargeback or dispute arises.

Data-request workflow

Email us or use the Privacy Centre button to request a full export. We send a six-digit code to your registered mobile, you reply with that code, and we generate a CSV file covering account creation date, every deposit and withdrawal, game-session timestamps, and device records. The file arrives in your inbox within five business days.

POLICY QUESTIONS

How to Reach Us About Privacy

If you want to see what data we hold, ask us to correct a mistake, or request full deletion, use any of the channels below. Our team will verify your identity by asking for your registered mobile number or the last four digits of a recent bKash deposit, then process your request within five business days.

Privacy email Send your data-access or deletion request to our support inbox. Include your account username and registered mobile number so we can match the record. We reply with a confirmation code, then email the export or deletion receipt once we have verified your identity.
Live chat Open the green bubble in the bottom corner of any page and type your privacy question. Our agents can pull up your profile on the spot, walk you through what we store, and lodge a formal data request if you want one. Chat runs every day.
Account settings Log in, tap the gear icon, then choose Privacy Centre. You will see a list of every data category we hold for your account, the retention period for each, and a button to download or delete. The page also shows which cookies are active and lets you switch off optional tracking.

Privacy Policy Questions

We ask for your mobile number, a username, and a password. When you deposit via bKash or Nagad we log the transaction reference and timestamp. We also record your device model and IP address to prevent duplicate registrations and block fraud attempts.

Yes. Log in, open Privacy Centre in account settings, and click Download My Data. We will send a verification code to your mobile, then email a CSV file listing every deposit, withdrawal, game session, device fingerprint, and cookie currently in our system.

We hold transaction logs for three years to meet audit obligations where local law permits. If you close your account we delete personal identifiers right away but keep an anonymised transaction summary for six months in case a chargeback or regulatory query arrives.

No. We do not sell contact lists or pass your details to marketing networks. The only external parties who see transaction data are our payment processors — the gateways that handle bKash, Nagad and Rocket deposits — and they only receive the minimum fields needed to complete the transfer.

Email support or use the Delete Account button in Privacy Centre. We will verify your identity with a mobile code, close your profile, and wipe personal identifiers within two business days. A minimal audit trail stays for six months where local law permits, then disappears entirely.

We set a session cookie to keep you logged in, a language cookie, and a last-game cookie. Optional analytics cookies track which slots and tables are popular. You can disable the analytics layer in Privacy Centre without losing account access or lobby functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.